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Overview of Return Policy
Thank you for shopping at Infinite Digital Studio!
Please note that all products sold on our website are digital instant downloads. Due to the nature of digital files, all sales are final. Once a file has been downloaded, we are unable to offer returns, exchanges, or cancellations.
We encourage you to read the full product description carefully before making a purchase. If you have any questions about a file or need assistance before buying, feel free to contact us—we’re happy to help!
Exceptions & Support
While we cannot offer refunds, your satisfaction is important to us. If you experience any issues with your download (such as a corrupted file or technical difficulties), please contact us at [your email address], and we’ll do our best to resolve the problem promptly.
Frequently Asked Questions
Can I get a refund if I purchased the wrong item?
Unfortunately, we cannot issue refunds for digital products. Please double-check the product details before purchasing.
What if I didn’t receive my download?
First, check your email and spam/junk folder. If you still don’t see it, contact us and we’ll make sure you receive your files.
Can I cancel my order after purchase?
No. As downloads are delivered instantly after payment, cancellations are not possible.
I’m having trouble opening or using the file. What should I do?
Reach out to us! We’re happy to help troubleshoot and make sure you can access your files properly.
Can I use the designs for commercial projects?
Yes! Our designs can be used for both personal and small business commercial use, such as creating physical products (e.g. mugs, shirts, signs, stickers, prints, etc.).
However, please note the following:
- You may not resell, share, or distribute the digital files as-is, whether free or for commercial gain.
- Designs must be incorporated into a physical product or flattened in a finished digital product (e.g. used in a planner, printable, or mockup) where the original file cannot be extracted.
- Use in mass production (over 500 units), on third-party POD platforms at scale, or in digital bundles/templates requires an extended license—please contact us to discuss options.
If you’re ever unsure whether your use is allowed, don’t hesitate to reach out. We’re here to help!